As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

- Comply with hotel security, fire regulations and all heath and safety legislation.

- Act in accordance with policies and procedures when working with front of house equipment and property management systems

- Follow company brand standards

- Assist other departments, as necessary

- University Graduates

- Fluent in English (Be able to speak Japanese is great advantage)

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Ability to work on your own and as part of a team

- Can work day or night shift.

- A competitive salary & Excellent benefits

- The opportunity to work within an organisation committed to personal and career development

- Uniform (where applicable) and meals on duty

- CV

- Sơ yếu lý lịch tự thuật có đóng dấu của C.A Phường

- CMTND Công chứng

- Bản sao giấy khai sinh công chứng

- Bằng cấp công chứng

- Giấy khám sức khỏe

- Bản chính

Tên người liên hệ: Ms. Hảo
Chức vụ: HR
Địa chỉ: 45 Nguyễn Trường Tộ, Nguyễn Trung Trực, Ba Đình, Hà Nội
Điện thoại: 0437164126

Nộp hồ sơ tại: https://hotelcareers.vn/tuyen-dung/r...-english/17008

"Luxury Boutique Hotel in Hanoi since 1990". Set in a striking French colonial building, Thien Thai Hotel is located on a quiet side street yet close to Hanoi's Old Quarter and business district. This stunning luxury boutique hotel is the jewel of Hanoi's downtown. Opened in 1990, the hotel has b een lovingly restored to reflect Hanoi's French colonial heritage and re-designed with contemporary aesthetic. Together these architectural elements combine to create a timeless and elegant hotel offering the ultimate combination of classic opulence and history to modern luxury and design. Thien Thai Hotel features wide range of luxury room and suite options for complete relaxation and privacy, as well as on-site state-of-the-art wellness facilities, excellent restaurant serving breakfast, lunch, and dinner, a stylish Irish pub and functional meeting rooms. Thien Thai Hotel is ideally placed for both leisure and business traveller. The Hotel is conveniently located on the North West corner of the Old quarter of Hanoi, close to all the renowned tourist attractions of Hanoi. The hotel is only short walk from Hanoi's many famous sites, including the bustling old quarter, which is a UNESCO World Heritage site, historical Dong Xuan Market and Hoan Kiem Lake.